Medical Billing & Coding Services for Maryland Providers
Medical Billing in Maryland for Providers & Practices
Maryland's Medicare Part B Services Carrier Contractor is Novitas. Novitas has a user friendly provider portal that allows providers and staff to easily navigate inside the portal to find just the right information they are searching for.
Within Maryland's Medicare Part B Provider home page you will find a section called Part B Alerts, News, and Bulletins. This is a resourceful area that providers can utilize quickly to see if there are any changes or updates that may occur that would affect a providers submitted claims. As an example, under this heading of Part B Alerts, News and Bulletins, there are two sections that providers should regularly check which are titled System Alerts and Information Alerts. These sections provide a quick link to find out about any important changes that may affect the practice.
On December 3rd, 2012, Novitiates issued an informational alert to providers that, Novitas Solutions is aware that providers and providers staff are experiencing excessive wait times when attempting to reach a customer service representative. Novitas is continuing to work with urgency to improve the level of service being provided in response to a material increase in inquiry volume and customer service representative average handle time due to higher than historical planned volumes.
Novitas has initiated many actions to reduce the wait time for a customer service representative including deployment of additional staff, system and process enhancements, modified staff schedules, etc. Novitas is continuing to educate new customers on the Novitas call flow design and IVR in an attempt to reduce the learning curve associated with their single toll-free line solution. If you believe your office or provider association could benefit from IVR or call flow training, they are requesting that providers complete the request for Education Form.
Maryland's Medicare Part B Carrier, Novitas, also offers some helpful hints to assist providers and provider's staff to obtain needed information. Novitas suggests that providers and providers staff utilize all available self service tools to obtain information that is needed. It is also a good idea to review thoroughly the inquiry guides, IVR user guides and conversion tools, and the call flow quick reference sheets in the customer service center to familiarize yourself with information required for their call routing and IVR solution and selection of the appropriate inquiry.
Maryland's Novitas Part B Carrier Website has many informative links and tools to help providers get quicker answers and solutions to their questions.
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