Your Medical Billing Team is The Center of Your Business

Over the past three years, I’ve really managed to shift who makes policies, enforces policies, and understand why policies are made. Often times, leaders and managers who lack either training or experience create more and more policies rather than approaching a specific person about their behavior. Typing up a policy seems the least resistant way to handle a problem. But I warn you this is the worst approach to take. When you create policies for this reason, you are stifling and handcuffing your remaining staff, who will most likely end up leaving the company due to so many rules and policies.

Let’s be clear here, I love structure and process, but you have to consider your staff. If your staff are failing across the board, you need either more training or you need to set your expectations higher.

Several years ago, we had an employee that would create their own policies and try to enforce those down to other front-office staff. This is also not a good way to allow policies to be set. One person’s learning style may be very different from another, and forcing them to work a specific way via policy is going to lead to frustration, failure, and the employee will most likely leave the company.

Should an owner or partner be allowed to make business policies? Not if they don’t know the intricacies of the job. These are the people who APPROVE the policies.

You went into business to treat patients. You don’t want to be bothered with the details of the money and inflow of the business, right? That’s the billing department’s job, right? Let us do it…

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View all Articles by: Kathryn Etienne, CCS-P