Know Your Medical Billing Personnel You may not know it, but medical billing staff members are your most valuable assets. Customer service and healthcare are also very important aspects of your practice, however, medical billing is the core of the business. You should know at all times that people responsible for the core of your business can be trusted. Knowing your medical billing staff members is imperative to your success. Medical coding and billing is an extremely skilled practice. You must know the education levels of each staff member responsible for claims. Their expertise could mean either payment or denial for any claim. You should know their credentials, schooling, accreditations, …