Know Your Medical Billing Personnel

Know Your Medical Billing Personnel

You may not know it, but medical billing staff members are your most valuable assets. Customer service and healthcare are also very important aspects of your practice, however, medical billing is the core of the business. You should know at all times that people responsible for the core of your business can be trusted. Knowing your medical billing staff members is imperative to your success.

Medical coding and billing is an extremely skilled practice. You must know the education levels of each staff member responsible for claims. Their expertise could mean either payment or denial for any claim. You should know their credentials, schooling, accreditations, and certifications.

Not only should you know your medical billing personnel training records , you should also be able to trust them. Each day claims representatives see personal information pass across their desks. These could be patient Social Security numbers, illnesses, or healthcare treatment plans. Each one of these items is extremely confidential and should only be trusted to honest individuals. Your patients will agree.

Medical billing fraud is another large issue today. Medical billing staff members have a job in which it is very easy to commit medical billing fraud. Your patients’ accounts and your payers’ accounts are left in their hands. Medical billing staff members know when money goes out and comes into your practice. Can you see how important trustworthy and honest workers are to your practice?

If you don’t trust yourself to find honest medical billing staff, outsource that responsibility. There are many medical billing firms that can be trusted. These firms make it their daily job to ensure quality coding, claims processing, and reimbursement for your practice. Running a healthcare facility or doctor’s office can be stressful enough. Leave the medical billing to the professionals.

View all Articles by: Melissa Clark, CCS-P