Improving Patient Experience and Your Bottom Line
Improving Patient Experience and Your Bottom Line
No matter how big or small your medical practice is, most administrative leaders and physicians are stressed about outcomes, paying bills, compliance, and — most importantly — keeping patients happy.
Unfortunately, while realizing your practice has the same issues as any other brings a feeling of camaraderie, it doesn’t solve any problems. Many practices still carry the mindset that, “if you build it, they will come.” However, the day-to-day challenges of staying profitable in a challenging patient environment dominated by Google reviews and a major push for value-based care are becoming harder to bear.
As patients are behaving more like consumers, practices need to embrace a patient-centered mindset in order to remain profitable. Investing in patient relationship management (PRM) strategies will help make your relationships with patients stronger, while making sure you’re staying profitable…
View all Articles by: Kathryn Etienne, CCS-P
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