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RCM tip: Focus on field training in an IDN environment

RCM tip: Focus on field training in an IDN environment

Healthcare providers operating within integrated delivery networks should pay attention to field training as they manage a central business office, according to Kenneth Miller, Senior RCM Specialist at Cantata Health.

Mr. Miller shared this tip with Becker’s Hospital Review.

“Ongoing education is key to ensure financial success. Without an education department, it is impossible for IDNs to ensure field staff and registrars are doing what the leadership team expects of them. Trainers must be sent out to the field on rotation to certify staff are following through on verification, maintaining the required financial paperwork, and communicating with patients as appropriate.”

Beckers is seeking article topics and tips…. If you would like to share your RCM best practices, please email Kelly Gooch at to be featured in the “RCM tip of the day” series…


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